Would you like to join a team of dog-loving professionals? Good Dog Hotel & Spa is hiring for the following positions.
About Us
At Good Dog Hotel & Spa, we’ve spent more than 20 years providing first-class care for dogs and the people who love them. As a luxury dog hotel, daycare provider and grooming spa in South Broad Ripple, we’re proud of our reputation for excellence. We’re now looking for an enthusiastic and friendly Customer Service Representative who enjoys connecting with people, has a passion for pups, and thrives in a lively, team-oriented environment.
What You’ll Do
As a Customer Service Representative at Good Dog Hotel & Spa, you’ll play a key role in delivering outstanding service to both our clients and their pets. Reporting to the General Manager and Guest Services Manager, you’ll use your communication skills, phone etiquette, and attention to detail to assist dog owners, handle inquiries, and ensure every guest has the best possible experience. This is a fast-paced, people-focused role that requires multitasking, organization, and a genuine love for dogs.
Responsibilities include:
- Provide exceptional customer service in person, over the phone, and by email
- Answer multi-line phones and assist clients with reservations, check-ins, and general inquiries
- Use Paw Partner (boarding/grooming software) to accurately record information
- Maintain detailed records and follow through on assigned tasks
- Support office operations including scheduling, filing, and communication
- Assist with the care of dogs when needed—must be comfortable handling dogs up to 150 lbs
- Educate dog owners about our services and recommend options that best fit their pets’ needs
- Work closely with our team to ensure every customer enjoys a 5-star Good Dog experience
Requirements
- Outgoing & friendly personality with a professional demeanor
- Reliable transportation and punctuality
- Ability to work early mornings, afternoons, evenings, and weekends
- Strong multi-tasking skills in a fast-paced environment
- Excellent attention to detail
- At least 1 year of customer service experience (required)
- Comfortable working on your feet for 6+ hours and lifting up to 45 lbs
- Strong computer literacy (Microsoft Office + ability to learn new software)
- Clear, professional communication skills—both written and verbal
Benefits of Working at Good Dog Hotel & Spa
- Flexible schedule
- Paid time off after 1 year
- Fun, pet-friendly environment where you’re surrounded by dogs every day!
- Your dog can come to work with you!
- After 90 days of employments, your dog can board for free.
Schedule
- Day shift & evening shift
- Weekends required
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Paid time off
- Paid training